The rates, the times and the rules, in plain words.
Shipping
Every piece is wrapped in paper and packed in a kraft box with paper padding, no plastic. Orders leave the shop within three business days.
Shipping rates
Where
Cost
Takes
Georgia and the neighbouring states
$9
2 to 4 days
The rest of the United States
$14
3 to 6 days
Pick up at the shop
Free
Ready the next shop day
Orders over $120 ship free anywhere in the United States.
Outside the United States, write first. Pottery is heavy and the rate is quoted per parcel.
Returns and breakages
If a piece arrives broken, send a photo of the box and the piece within seven days. If a piece is simply not what you wanted, write within fourteen days of delivery, before you post anything back. The shop answers every one in writing and tells you what happens next. None of this takes away any right the law gives you.
Write to the shop with your order reference and a line about what happened.
For a breakage, attach a photo of the piece and the box. Keep the pieces until the shop replies.
For a change of mind, write first. The shop tells you where to post it; the return postage is yours.
The shop confirms in writing what it will do and by when.
Write to the shop
A question, a set, a glaze you have in mind, or an order you would rather place by hand. Every message gets a written reply within two business days.
Thank you. A reply comes within two business days. If it is urgent, call the shop during shop hours.
Ask the shop
Ask about a piece, shipping, returns or the shop hours. Short answers, from the shop's own words. On this demo the answers are matched from the site's own words; on a live site the AI shop desk answers.