What happens, who shows up, and what we will not do.
Four steps
How a visit works
1
Ask
Check your ZIP, pick the work, and send the visit form. Or just call or text.
2
Agree
We answer the same day with a window and a price-from figure. We confirm the final number before we start.
3
We drive over
The van arrives in the window you chose, with the parts and the tools. We call from the street.
4
Done on the spot
You see the old parts, pay when the work is finished, and we send a short written summary.
The story
Tandem started in 2016 with a van, a toolbox and a rule: if the car can be fixed in the parking lot, nobody should lose a day at a shop. The owner, Marisol Reyes, spent eleven years in dealership service bays and wanted a version of the job where the customer could watch, ask questions and keep the old parts. Today there are two vans, two techs and a phone that is answered by the person doing the schedule.
Rules every visit runs on
01
A price before the wrench
You see the number in writing before a wheel comes off. If we find more, we stop and call.
02
You can watch
The work happens where you park. Ask anything; the old parts go in a box for you.
03
Honest about what we can't do
Some jobs need a lift and a shop. We say so and tell you where to go instead.
04
Insured and tidy
Liability cover on every van, drip mats under every job, and the used oil leaves with us.
Who shows up
Marisol Reyes runs the schedule and answers the phone. The same person who confirms your visit is the one who arrives, in a marked van. Licensed and insured in Georgia. Shop license MAC-000000.
Not always. For many jobs we only need the keys and a place to park. We will text when we arrive and when we finish.
What if it rains?
Most work goes ahead in light rain. In heavy rain or lightning we move the visit to the next dry slot and call you.
Are your prices final?
No. The figures on the menu are price-from, so you know the starting point. The final number is confirmed with you before any work starts.
What can't you do at the curb?
Anything that needs a lift or a full shop: transmission swaps, big suspension jobs, alignments. We will tell you that on the phone.
How do I pay?
When the work is done, by the method we agreed when we booked. We do not take payments through this website.
Ask the dispatcher
Ask about services, price-from figures, coverage or the week's route. Answers come from this site's own words. To book, use the visit form; to reach a person now, call or text. On this demo the answers are matched from the site's own words; on a live site the AI dispatcher answers.